Policies

At Tennessee Tails, we are committed to helping pet parents find the best products tailored to their pets’ nutritional needs and protein preferences. We understand that sometimes, despite our best efforts, a product may not meet your pet’s expectations.

If your pet is not satisfied with any food (kibble, freeze-dried, gently cooked, or frozen raw) purchased from us, our knowledgeable staff will guide you through the process of exchanging or returning the item. Your satisfaction is our priority, and we want to ensure that you and your pet(s) are happy with your purchase.

Tennessee Tails ships most products within 48 hours of receipt and your order is generally delivered within 3-7 business days after leaving our store. Items from the Online Only Collection can take longer to ship as many of these items are made to order or ship directly from the supplier. Please allow up to 10 days for items from the Online Only Collection to be shipped.

Customers are encouraged to verify that the shipping address is correct upon check out. Tennessee Tails is not responsible for packages not delivered due to an incorrect address.

Full-priced items may be returned or exchanged within 10 days of purchase if they are unused, returned in their original packaging, and in resellable condition.  Original receipt required. Refund will be in the original form of payment or store credit on an e-Gift Card. Sale items may not be returned/exchanged.  Customer is responsible for any return shipping charges.

Note: Items from the Online Only Collection are eligible for return or exchange within 10 days of the item being delivered. All other terms above still apply.

We are dedicated to providing a wide selection of products for your beloved dogs and cats. However, due to the limitations of our cozy store space, we may not always have every pet product available on our shelves. Fear not! If you’re searching for a specific item that we don’t currently carry, we encourage you to reach out to us. You can visit us in-store, call/text, send an email, or even us the form below.

Please be aware that special/custom orders are non-returnable and non-refundable. Once we’ve secured the item for you, it’s yours to keep. We appreciate your understanding.